Payments News


Is Facial-Recognition Technology Hurting Apple Pay?

“Adoption and usage rates for the mobile wallets from Apple Inc., Alphabet Inc. (Google), and Samsung Electronics Co. Ltd. have been far from stellar, but now evidence is emerging that Apple’s decision a year ago to ditch fingerprint identification on its newest smart phones in favor of facial-recognition technology could be making it even harder for Apple Pay to win mass consumer acceptance. The problem appears to be most acute in physical-store settings, where critics say the process required on the new iPhones to get to the wallet and unlock payment is now more cumbersome with Face ID, Apple’s new authentication technology. Indeed, some say the technology falls short all too often.”