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MTA Reports ‘much Higher’ Than Expected Omny Contactless Transit Payments Adoption in New York

““Within the first three days, subways and bus customers used Omny more than 18,000 times, far exceeding original estimates of 7,000 taps in the first week,” the MTA says. “Nearly three months later, average usage rates are three to four times greater than expected, topping 22,000 per weekday and leading to the million-tap milestone just 69 days after the public launch. “Also unexpected was the surprisingly high number of Omny customers using smartphones for payment, with 80% using through digital wallets compared with 20% using Omny through contactless cards.””