Payments News


Square Acquires Conversational AI Startup Eloquent Labs

Square has acquired conversational artificial intelligence startup Eloquent Labs to help its merchants improve customer service. Eloquent Labs, which raised a $1.5 million seed round back in early 2017 , offers to small businesses a conversational assistant named Elle. The idea is that Elle will help merchants with common customer service-related issues like returns, product tracking and FAQs.”