Payments News
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Tech

Bank of America’s Erica® Surpasses 10 Million Users, Introduces New Capabilities

December 11 2019

“Bank of America today announced that its artificial intelligence (AI)-driven virtual financial assistant, Erica® , has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks. These milestones coincide with the introduction of several new Erica insights within the bank’s […]

On The Web

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Tech

Mastercard Priceless Experiences: Voice is the next frontier

June 17 2019

“Cardholders looking for memorable experiences while holidaying or want a special encounter closer to home can now access experiences through Mastercard’s Alexa-enabled or Google smart speaker, as well as through Priceless.com. The voice assistant will be available later this summer. Cardholders will be able to hear about a wide variety of experiences available in cities. These include New […]
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Tech

Hey Google, Lend Me a Tenner? NatWest Trials Voice Banking

August 12 2019

“Get ready to say: “Hey Google. How much do I have in my bank account?” NatWest is to begin voice-only banking that will give customers direct access to their accounts by talking to the Google Home smart speakers now in millions of British homes. The trial – the first by a UK high street bank […]
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Tech

7-Eleven Now Offers Voice Ordering Through Alexa and Google Home

November 20 2019

“For the days that leaving your house to get snacks and supplies is just too unfathomable, there’s 7-Eleven delivery . Now, for the days when looking at a screen is equally as taxing, there’s 7-Eleven voice ordering. The company has launched 7Voice for Amazon Alexa and Google Home, which means that as long as you […]
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Tech

Alexa, How Can I Fly to Mumbai?

June 20 2019

“Airlines are concerned that Amazon’s quiet launch of domestic plane ticket sales in India last month is only the start of a global trend and the beginning of a battle for control of valuable traveller data. For years, airlines have found it difficult to compete with online travel agencies like Expedia Group Inc and corporate […]
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On The Wires

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Tech

Discover Cardmembers Can Now Access Their Accounts Through Amazon Alexa

December 9 2019

“The new Discover skill for Alexa offers customers a convenient and hands-free way to access account information, including their recent transactions, available credit, current balance, rewards category information and payment due date. Alexa, the cloud-based voice service that powers Alexa-enabled devices, like Amazon Echo, Echo Show, and Echo Dot, provides customers access to skills, capabilities […]
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Domains

Paymentus and Amazon Team up to Provide an Easier Way for Customers to Manage Their Bills With Alexa

October 28 2019

“Paymentus Corporation, a leader in customer engagement and bill payment technology, today announced that billers on the Paymentus Instant Payment Network can soon offer customers a more intuitive way to interact with and manage utility bills via any Alexa-enabled device. With this announcement, customers of participating billers will soon be able to link their utility […]